Next Steps

SharePoint, Salesforce, Management Demo SharePoint, Salesforce, Live Chat HelpOpen a Support Ticket Search knowledge Base SharePoint, Salesforce, Free Trial DownloadBuy SharePoint and Salesforce Management Software

Open a Support Ticket

If you did not find answers to your questions by searching our KnowledgeBase, please open a support ticket by providing information below.
Select a product associated with the request:
Select a category the problem may belong to:
Severity of the problem: * Low Medium High Very High
  Severity Table Thumbnail
Click the table to view a description of security levels
DocAve Version: * (Example: 5.X.X.X)
  QuestionHow to check the DocAve version
Login into the DocAve Interface. In the left navigation menu proceed to Control Panel -> Control Services ->Server Monitor. Version number is listed in the Process Version column on the right.
License Type: * Demo Enterprise SMB
Package Type: All-in-one (Server & Client on the same server)
Common (Server & Client on 2 separate servers)
Complex – Please describe:
DocAve Database: Default MS SQL
Upload Logs/Screenshots:
Please compress your logs and/or screeshots to one package and ensure the file size is not greater than 50 MB. To upload larger logs, please use the following location http://sg.avepoint.com/support/upload-logs/
In order to allow customers to upload attachments to their support ticket request, cookies must be enabled. Please enable cookies within your browser to proceed.
Customer Information
First name *
Last name *
Company *
Email *
Phone *
Preferred method of contact * By phone By E-mail
Verification:* Please type the characters you see in the picture below (Letters only).
 
Loading
  Not readable? Click here to change text.

Letters are not case-sensitive
 
Please type your message:

Email / Web Support Ticket Response Time Based on Severity of Issue

  
Low - 48 hours Medium - 24 hours
Minor issue, which does not impact production
environment		 An issue effecting production environment at a minor
level
Documentation error that does not directly impact
a job on production		 Very limited direct impact on operations
Feature or suggestion for enhancement  
High - 4 hours Very High - 2 hours
An issue effecting production environment at a major level DocAve activities on production environment are
completely inoperable
Production environment is operational, but DocAve
activities are limited		 Major restoration or project is at a mission-critical
state
Long-time adverse effects can lead to productivity
being hindered		 Severe impact on business operations